Quality Management

TQM - Total Quality Management - The EFQM-Model for Business - Excellence

The model of the European Foundation for Quality Management enables a comprehensive view of the organisation.

Benefit of TQM and EFQM:

The most important feature of TQM is focusing the awareness of all divisions of the company on continuous quality improvement. The philosophy of TQM can be described as: quality is everyone's issue. Quality is not a target that can be achieved, but it is a never-ending process based on actions. These criteria of daily work are quite easy to understand and clear to see, but difficult to achieve.

The most famous TQM concept in Germany is the EFQM-model. This model is based on a comprehensive and success-oriented approach.

Our Range of Services:

We will train your staff to understand the future needs of managing your company. You can decide whether the course is held in your local facility or in a perfectly equipped conference center (to keep the daily routines at bay). We can also offer to assist you in implementing TQM/EFQM in your company as a consulting service. In this case our experts will explain the requirements to you and your staff in a step by step manner defining all required activities and parameters. Doing this you and your staff will also accumulate experience in managing your system.

Content:

This training will introduce the participants to the EFQM-model and explain its significance. It will enable them to make and support strategic decisions for their company.

- TQM/EFQM-Model, setup/ kickoff and requirements
- Process of self assessment
- Comparison with DIN EN ISO 9000 ff
- Malcolm Baldrige Quality Award
- EFQM as a future opportunity
- Company strategy