Quality Management

ISO 9001 - Quality Management Systems -
The basic requirements for all quality management systems

Benefits of ISO 9001:

ISO 9001 defines the minimum requirements to implement and run a quality management system. Any organisation that offers products or services must meet those requirements. The requirements are related to customer expectations as well as legal demands. Both product and service quality and the management system itself have to operate under a continuous improvement process.

To introduce a quality management system into a company is an important strategic decision for an organisation. Therefore the board of management takes a fundamental role to make this quality management system successful in daily life.

Our Range of Services:

We will train your staff to understand the requirements of a process-based management system. You can decide whether the course is held in your local facility or in a perfectly equipped conference center (to keep the daily routines at bay). We can also offer assisting you with the implementation of a quality management system according to ISO 9001:2000, as a consulting service in your company. In this case our experts will explain the needs to you and your staff in a step by step manner, defining all the necessary activities and parameters. This way you and your staff will also accumulate valuable experience in managing your quality system.

Content:

This course will provide participants with a profound understanding of ISO 9001, placing special emphasis on the process approach of quality management systems. The commitment and involvement of top management is a key requirement. Participants will learn how to interpret the requirements of the standard and to identify suitable approaches for their business.

- Differences between ISO 9001:2000 and other management systems
- Core processes of an enterprise with examples
- Special processes
- Management responsibility and involvement
- Continual improvement and customer satisfaction
- Open question forum
- Continual improvement according to ISO 9001:2000